Return Policy
What’s your return policy?
All sales are considered final. We do not accept returns or exchanges due to the hygienic nature . However, if there is some damage during shipment or your delivery has been missed, you can can contact our email to tell us your situation with order number and pictures, we will refund you.
Can I cancel an order once it has been shipped?
Our orders are prepared for shipment almost immediately after processing, thus we do not accept any cancellations or modifications.
Can I exchange an item if I have changed my mind, or isn’t what I expected?
We do not accept any exchanges, so please choose yours wisely! We try to provide product images as clear as possible and show one in livestream to show how they work in person. As per our return policy, all sales are considered final.
What if I receive the wrong item?
For any wrong items received or damage issues, please contact us upon receiving your product on our contact page or email us directly at diyjoyofficial@outlook.com( make sure attach pictures of your items and tell us your name and order number when contacting us).
All sales are considered final. We do not accept returns or exchanges due to the hygienic nature . However, if there is some damage during shipment or your delivery has been missed, you can can contact our email to tell us your situation with order number and pictures, we will refund you.
Can I cancel an order once it has been shipped?
Our orders are prepared for shipment almost immediately after processing, thus we do not accept any cancellations or modifications.
Can I exchange an item if I have changed my mind, or isn’t what I expected?
We do not accept any exchanges, so please choose yours wisely! We try to provide product images as clear as possible and show one in livestream to show how they work in person. As per our return policy, all sales are considered final.
What if I receive the wrong item?
For any wrong items received or damage issues, please contact us upon receiving your product on our contact page or email us directly at diyjoyofficial@outlook.com( make sure attach pictures of your items and tell us your name and order number when contacting us).